Privacy Policy

We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

Last Updated: March 24, 2025 Effective Date: March 31, 2025
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Key Points

Who We Are

AQI Travel is dedicated to providing travel experiences for travelers while respecting your privacy.

How We Use It

To personalize your experience, improve our services, and communicate with you.

Your Data Security

We implement industry-standard security measures to protect your personal information.

Your Rights

You can access, update, delete your data, and opt out of certain uses at any time.

Introduction

Welcome to AQI Travel. AQI Travel ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (GDPR).

Who are we

Company Name

AQI Travel B.V.

Registered Address

Smedestraat 2 Heerlen

Phone Number

+31 681 82 88 86

Data Protection Officer (DPO):

Cedric Brull

What Personal Data We Collect

We collect and process the following types of personal data:

Identification Information
Name, date of birth, nationality
Contact Information
Email, phone number, address
Booking & Travel Details
Reservations, itineraries, payment data
Technical Information
IP address, device data, cookies
Marketing & Communication
Subscription settings, feedback
Customer Support Data
Queries, complaints, chat logs

Sensitive Personal Data

We do not intentionally collect special categories of personal data (e.g., health, race, religion) unless required for specific services and with explicit consent.

How We Collect Your Data

We collect your information through various channels to provide our services effectively and securely.

Direct Interactions

When you book services, contact us, or subscribe to newsletters.

Registration information
Service requests and bookings
Customer support inquiries
Newsletter subscriptions

Automated Tracking

Cookies, web analytics, and usage logs.

Website cookies
App usage analytics
Device information
User behavior patterns

Third-party Sources

Travel partners, payment processors, and affiliates.

Hotel and airline partners
Payment service providers
Marketing affiliates
Identity verification services

ℹ️ Your Control

You can manage cookie preferences, opt out of non-essential tracking, and control marketing communications through your account settings or by contacting us.

Your Rights & Choices

As a data subject, you have specific rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.

Right to Access

You can request a copy of your personal data and verify the lawfulness of processing.

How Log into your account and visit the "Privacy & Data" section or contact our support team.
Timeline We'll respond to your request within 30 days.

Right to Rectification

You can request the correction of inaccurate personal data or complete incomplete information.

How Update most information directly in your account settings or contact support for assistance.

Right to Erasure

You can request the deletion of your personal data under certain conditions.

How Go to "Account Settings > Privacy > Delete My Data" or submit a request through our contact form.
Limitations We may retain certain data to comply with legal obligations or for legitimate business purposes.

Right to Restrict Processing

You can request that we restrict the processing of your data in certain circumstances.

How Contact our Data Protection Officer with your specific restriction request.

Right to Data Portability

You can request to receive your data in a structured, commonly used format or have it transferred directly to another controller.

Exercise Your Rights

To exercise any of these rights, please contact us at hello@aqitravel.com. We may need to verify your identity before proceeding with your request.

If you're not satisfied with our response, you have the right to lodge a complaint with a supervisory authority.

How We Share Your Data

We may share your information with trusted third parties to help us deliver our services. Any sharing of your data is done with appropriate safeguards in place.

Service Providers

Companies that help us deliver our services, including IT hosting, payment processors, and analytics providers.

IT hosting services
Payment processors
Analytics providers

Travel Partners

Restaurants and other travel-related businesses that provide services you've requested.

Restaurants
Travel experience providers
Local tour operators

Legal Authorities

When required by law, court order, or governmental regulation, particularly for fraud prevention or safety concerns.

Affiliated Companies

Companies within our corporate group for internal administrative purposes, consistent with this Privacy Policy.

Our Commitment

We never sell your personal data. Any sharing is conducted under strict data protection agreements that safeguard your privacy and comply with applicable regulations.

International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we apply GDPR-approved safeguards:

  • Standard Contractual Clauses (SCCs)

    EU-approved contract terms ensuring adequate data protection by the recipient.

  • Binding Corporate Rules (BCRs)

    Internal policies for multinational companies to transfer personal data internationally.

  • Adequacy Decisions

    European Commission determinations that certain countries provide adequate data protection.

Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have several important rights regarding your personal data:

  • Right to Access - Request a copy of your data.
  • Right to Rectification - Correct inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten") - Request deletion of your data.
  • Right to Restriction - Request limited data processing.
  • Right to Data Portability - Obtain your data in a machine-readable format.
  • Right to Object - Object to processing for direct marketing.
  • Right to Withdraw Consent - Withdraw consent for data use at any time.

To exercise these rights, contact us at hello@aqitravel.com.

How Long We Retain Your Data

We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal obligations and legitimate business interests.

  • Booking & transaction data: Retained for 7 years (tax/legal obligations).
  • Marketing data: Until consent is withdrawn.
  • Cookies & tracking data: Typically stored for up to 2 years.

Once the retention period ends, we securely delete or anonymize your data.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and to provide certain features and functionality.

  • Essential functionality

    Required for basic site navigation, security, and processing bookings. These cannot be disabled.

  • Analytics & performance tracking

    Help us understand how visitors interact with our website, allowing us to improve user experience.

  • Marketing & targeted ads

    Enable us to deliver personalized advertisements based on your browsing behavior and interests.

Managing Your Preferences

You can manage your cookie preferences via your browser settings. Most browsers allow you to block or delete cookies. Note that blocking certain cookies may impact the functionality of our website.

How We Protect Your Data

We implement technical and organizational security measures to prevent unauthorized access, misuse, and data loss, including:

  • Encryption of sensitive data

    We use industry-standard encryption protocols to protect data during transmission and storage.

  • Strict access controls for employees

    We limit data access to authorized personnel based on the principle of least privilege.

  • Regular security audits

    We conduct periodic security assessments and vulnerability testing to maintain data protection standards.

Despite our best efforts, no system is 100% secure. If a data breach occurs, we will notify affected users and authorities in accordance with GDPR Article 33.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in law, business practices, or security updates. We recommend checking this page regularly.

Notification of Changes

If significant changes occur, we will notify you via email or a website notice.

Version History

The current version of this Privacy Policy was last updated on March 24, 2025.

Your continued use of our services after any changes to the Privacy Policy constitutes your acceptance of these changes. If you do not agree with the updated terms, you should discontinue using our services.

Complaints & Supervisory Authority

If you believe your data protection rights have been violated, you can file a complaint with:

Autoriteit Persoonsgegevens (Dutch Data Protection Authority)

Alternatively, you can contact us directly at hello@aqitravel.com.

Need More Information?

If you have questions about our privacy practices or need assistance with your data, please don't hesitate to reach out.

Email us at:

hello@aqitravel.com

Call us at:

+31 681 82 88 86

We are here to protect your privacy and ensure a safe, transparent travel experience with AQI Travel.

© 2025 AQI Travel. All rights reserved.