Privacy Policy
We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Privacy Policy
Key Points
Who We Are
AQI Travel is dedicated to providing travel experiences for travelers while respecting your privacy.
How We Use It
To personalize your experience, improve our services, and communicate with you.
Your Data Security
We implement industry-standard security measures to protect your personal information.
Your Rights
You can access, update, delete your data, and opt out of certain uses at any time.
Introduction
Welcome to AQI Travel. AQI Travel ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (GDPR).
Who are we
Company Name
AQI Travel B.V.
Registered Address
Smedestraat 2 Heerlen
Contact Email
cedric.brull@aqitravel.comPhone Number
+31 681 82 88 86Data Protection Officer (DPO):
Cedric Brull
What Personal Data We Collect
We collect and process the following types of personal data:
| Category | Examples of Data |
|---|---|
| Identification Information | Name, date of birth, nationality |
| Contact Information | Email, phone number, address |
| Booking & Travel Details | Reservations, itineraries, payment data |
| Technical Information | IP address, device data, cookies |
| Marketing & Communication | Subscription settings, feedback |
| Customer Support Data | Queries, complaints, chat logs |
Sensitive Personal Data
We do not intentionally collect special categories of personal data (e.g., health, race, religion) unless required for specific services and with explicit consent.
How We Collect Your Data
We collect your information through various channels to provide our services effectively and securely.
Direct Interactions
When you book services, contact us, or subscribe to newsletters.
Automated Tracking
Cookies, web analytics, and usage logs.
Third-party Sources
Travel partners, payment processors, and affiliates.
ℹ️ Your Control
You can manage cookie preferences, opt out of non-essential tracking, and control marketing communications through your account settings or by contacting us.
Your Rights & Choices
As a data subject, you have specific rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.
Right to Access
You can request a copy of your personal data and verify the lawfulness of processing.
Right to Rectification
You can request the correction of inaccurate personal data or complete incomplete information.
Right to Erasure
You can request the deletion of your personal data under certain conditions.
Right to Restrict Processing
You can request that we restrict the processing of your data in certain circumstances.
Right to Data Portability
You can request to receive your data in a structured, commonly used format or have it transferred directly to another controller.
Exercise Your Rights
To exercise any of these rights, please contact us at hello@aqitravel.com. We may need to verify your identity before proceeding with your request.
If you're not satisfied with our response, you have the right to lodge a complaint with a supervisory authority.
International Data Transfers
If we transfer your data outside the European Economic Area (EEA), we apply GDPR-approved safeguards:
-
Standard Contractual Clauses (SCCs)
EU-approved contract terms ensuring adequate data protection by the recipient.
-
Binding Corporate Rules (BCRs)
Internal policies for multinational companies to transfer personal data internationally.
-
Adequacy Decisions
European Commission determinations that certain countries provide adequate data protection.
Your Rights Under GDPR
Under the General Data Protection Regulation (GDPR), you have several important rights regarding your personal data:
- Right to Access - Request a copy of your data.
- Right to Rectification - Correct inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten") - Request deletion of your data.
- Right to Restriction - Request limited data processing.
- Right to Data Portability - Obtain your data in a machine-readable format.
- Right to Object - Object to processing for direct marketing.
- Right to Withdraw Consent - Withdraw consent for data use at any time.
To exercise these rights, contact us at hello@aqitravel.com.
How Long We Retain Your Data
We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal obligations and legitimate business interests.
- Booking & transaction data: Retained for 7 years (tax/legal obligations).
- Marketing data: Until consent is withdrawn.
- Cookies & tracking data: Typically stored for up to 2 years.
Once the retention period ends, we securely delete or anonymize your data.
How We Protect Your Data
We implement technical and organizational security measures to prevent unauthorized access, misuse, and data loss, including:
- Encryption of sensitive data
We use industry-standard encryption protocols to protect data during transmission and storage.
- Strict access controls for employees
We limit data access to authorized personnel based on the principle of least privilege.
- Regular security audits
We conduct periodic security assessments and vulnerability testing to maintain data protection standards.
Despite our best efforts, no system is 100% secure. If a data breach occurs, we will notify affected users and authorities in accordance with GDPR Article 33.
Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in law, business practices, or security updates. We recommend checking this page regularly.
Notification of Changes
If significant changes occur, we will notify you via email or a website notice.
Version History
The current version of this Privacy Policy was last updated on March 24, 2025.
Your continued use of our services after any changes to the Privacy Policy constitutes your acceptance of these changes. If you do not agree with the updated terms, you should discontinue using our services.
Complaints & Supervisory Authority
If you believe your data protection rights have been violated, you can file a complaint with:
Autoriteit Persoonsgegevens (Dutch Data Protection Authority)
Alternatively, you can contact us directly at hello@aqitravel.com.
Need More Information?
If you have questions about our privacy practices or need assistance with your data, please don't hesitate to reach out.
Email us at:
hello@aqitravel.comCall us at:
+31 681 82 88 86We are here to protect your privacy and ensure a safe, transparent travel experience with AQI Travel.
© 2025 AQI Travel. All rights reserved.